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ISO/IEC 20000

ITSM Academy Reveals New Virtual Classroom

ITSM ACADEMY REVEALS NEW VIRTUAL CLASSROOM FORT LAUDERDALE, FL — June 25, 2009 — ITSM Academy, a full service provider of IT Service Management (ITSM) education and advice, announced today the “opening” of their Virtual Classroom. “We started our exploration

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ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses

ITSM Academy First Training Provider to offer Certified Process Design Engineer (CPDE) Courses FORT LAUDERDALE, FL — June 2, 2008 – ITSM Academy, Inc. announced today they will begin delivering Certified Process Design Engineer (CPDE) courses in September, 2008. This

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ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008 Conference & Expo

ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008 Conference & Expo Fort Lauderdale, FL — April 8, 2008 – ITSM Academy, Inc. announced today they will be delivering ISO/IEC 20000 Foundation Course at

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ITSM Academy Introduces Two New Blogs

ITSM Academy Introduces Two New Blogs FORT LAUDERDALE, FL — January 26, 2008 – ITSM Academy, Inc. announced today they are hosting two (2) new blogs, ITSM Professor and Plain Jayne. ITSM Professor is led by Professor Wise.  It is

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ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference and Expo

ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo Fort Lauderdale, FL — August 1, 2007 – ITSM Academy, Inc. announced today they will be delivering ISO/IEC 20000 Foundation Course at

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ITSM Academy Awarded GSA Contract

ITSM Academy Awarded GSA FORT LAUDERDALE, FL — May 11, 2007 – ITSM Academy, Inc. announced today they have been awarded the General Services Administration (GSA) Multiple Award Schedule (MAS) contract. “We have been delivering training to a wide variety

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ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo

ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo Fort Lauderdale, FL — April 23, 2007 – One of ITSM Academy’s lead instructors, Donna Knapp, has been chosen as a

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ITSM Academy Adds Service Quality Management (SQM) Foundation Certification Training to Service Catalog

ITSM Academy Adds Service Quality Management Foundation Certification Training, based on ISO/IEC 20000, to Service Catalog Fort Lauderdale, FL — October 16, 2006 – ITSM Academy, Inc. announced today the addition of EXIN’s newest training scheme, Service Quality Management, to

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