FORT LAUDERDALE, FL — MAY 6, 2015 – ITSM Academy, Inc. announced today the addition of their newest certification course: Certified Agile Process Owner (CAPO)®. This course is being offered in collaboration with the DevOps Institute. This sixteen (16) hour
The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management Book Available FORT LAUDERDALE, FL — August 26, 2010 — ITSM Academy announced today The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management is now available in
ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY FORT LAUDERDALE, FL — June 2010 — ITSM Academy announced today they that they have been selected to deliver multiple educational sessions at the itSMF Fusion 2010 conference.
ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo Fort Lauderdale, FL — April 23, 2007 – One of ITSM Academy’s lead instructors, Donna Knapp, has been chosen as a