FORT LAUDERDALE, FL — MAY 6, 2015 – ITSM Academy, Inc. announced today the addition of their newest certification course: Certified Agile Process Owner (CAPO)®. This course is being offered in collaboration with the DevOps Institute.
This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.
“Since a process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders, the CAPO certification course provides clear practical guidance for process owners, said Lisa Schwartz, co-founder and Chief Operating Officer of ITSM Academy. “The course teaches learners how to manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle,” continued Schwartz
Class culminates with an independent certification exam, administered by the DevOps Institute (DOI). Successful candidates will receive the designation of Certified Agile Process Owner (CAPO) certificate.
ITSM Academy is a Registered Education Partner of DOI.
The DevOps Institute is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.