ITSM Academy Hosts IT Infrastructure Libraryä (ITILâ) Author
FORT LAUDERDALE, FL — August 1, 2005 – ITSM Academy, Inc. announced today, together with Computer Associates, they are co-hosting a complimentary breakfast meeting featuring Mr. Brian Johnson.
Brian Johnson was part of the British government team that developed the standards for the Information Technology Infrastructure Library (ITIL). Johnson led the first successful government implementation of ITIL best practices as well as the first private sector example. He has authored numerous ITIL guidelines and publications, for a total of fifteen major titles.
With a team drawn from IT service providers and software publishers, Johnson is at work on the second ITIL Business Perspectives on IT volume. In this complimentary morning session Brian will discuss:
- Trends within the ITIL Space
- Keeping the Momentum Going
- Key KPIs and Metrics in Measuring Value and Success
- ROI of ITIL
- ‘The Standards Maze’
- Help Desk Mindset -vs- Service Desk Mindset
The event is scheduled for Wednesday, September 7, 2005 at ITSM Academy’s Ft. Lauderdale Training Center and Thursday, September 8, 2005 at the Computer Associates Miami offices.
“We are very pleased Brian was able to schedule time to speak to the South Florida IT Service Management community,” said Jayne Groll, President of ITSM Academy. “The operational framework laid out in the ITIL books have become the international de facto standards for IT best practice. This workshop provides a unique opportunity for local organizations, focused on IT process improvement, to meet with one of the original authors of the Library.”