Date Subject
September 7, 2016 ITSM Academy Rolls Out New and Improved Learner Portal
May 10, 2016 ITSM Academy Introduces Newest ITIL® Certification Course – ITIL Practitioner
August 19, 2015 ITSM Academy Introduces two Agile Passes for Public Learners
May 4, 2015 ITSM Academy adds the Certified Agile Process Owner (CAPO)® Certification to their Course Catalog
April 17, 2015 ITSM Academy Selected as an AXELOS Strategic Partner
January 26, 2015 ITSM Academy adds the Certified Agile Service Manager (CASM)® Certification to their Course Catalog
September 2, 2014 ITSM Academy introduces DevOps Foundation
May 9, 2013 ITSM Academy introduces GAME ON! An Interactive Learning Experience®
September 30, 2011 ITSM Academy accredited by PEOPLECERT Group
June 24, 2011 ITIL® 2011 Edition Release Announced
June 8, 2011 Two (2) ITSM Academy Subject Matter Experts Invited to Speak at the IT Service Management Forum (itSMF) National Conference; FUSION2011
March 28, 2011 ITSM Academy Introduces 4 New Workshops in Their Driving ITSM Series
January 10, 2011 ITSM Academy Introduces ITIL Lifecycle Boot Camps, leading with Service Transition and Service Operation
August 26, 2010

New Book Available – The ITSM Process Guide: Developing, Reengineering, and Improving IT Service Management

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June 2, 2010 ITSM Academy to Deliver Multiple Educational Sessions at Fusion 2010 in Louisville, KY
March 31, 2010 New Trade Association Aims to Improve IT Service Management Training Unity, Quality  and Advocacy
December 1, 2009 ITSM Academy Licensed to Grant Occupational ITSM Diplomas (Change Manager, Support Manager and Service Level Manager)
November 30, 2009 ITSM Academy Introduces 2 New Discount Programs for Public Learners
November 25, 2009 Certified Process Design Engineer – Endorsed as Complementary to the ITIL V3 Scheme and Awarded a Credit Value of 1.5 toward ITIL Expert, ITSM Academy offers Free Public Seats
July 17, 2009 ITSM Academy adds ITIL Managing Across the Lifecycle (MALC) to their Service Catalog
July 10, 2009 ITSM Academy Completes Development of ITIL Capability Courses
June 25, 2009 ITSM Academy Reveals New Virtual Classroom
May 6, 2009 ITSM Academy Chosen to Provide Pre-Conference Training at the IT Service Management Forum (itSMF USA) 2009
Conference & Expo
January 26, 2009 ITSM Academy Introduces Two New Blogs
September 25, 2008 ITSM Academy Adds Microsoft Operations Framework (MOF) Accredited Foundation Courses
June 2, 2008 ITSM Academy First Company to offer Certified Process Design Engineer (CPDE) Courses
April 8, 2008 ITSM Academy Chosen to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2008
Conference & Expo
February 18, 2008 ITSM Academy Opens Dallas Training Center
January 11, 2008 ITSM Academy First to Achieve Certification on all Four ITIL Practitioner Clusters
September 17, 2007 ITSM Academy to Open Training Center in Dallas Texas
August 1, 2007 ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2007 Conference and Expo
May 30, 2007 ITSM Academy Leaders Nominated for South Florida 2007 Business Woman of the Year Award
May 14, 2007 ITSM Academy Unveils ITIL® Version 3 Training Options
May 14, 2007 ITSM Academy Named as First U.S.A Accredited Provider of APMG ITIL Training
May 1, 2007 ITSM Academy Awarded GSA Contract
April 23, 2007 ITSM Academy’s Donna Knapp Chosen to Present at the IT Service Management Forum (itSMF USA) 2007 Conference & Expo
January 29, 2007 ITSM Academy become Gold Sponsor of the IT Service Management Forum (itSMF USA)
January 26, 2007 ITSM Academy is the First Company Globally to Achieve ITIL Practitioner Agree and Define Content Accreditation
November 1, 2006 ITSM Academy Expands Corporate Headquarters and Training Center
October 16, 2006 ITSM Academy Adds ISO/IEC 20,000 Foundation Certification Training to Service Catalog
October 6, 2006 ITSM Academy Recognized by the Project Management Institute (PMI) as a Global Registered Education Provider (R.E.P.)
August 8, 2006 ITSM Academy adds the Apollo 13 Simulation to Service Catalog
August 7, 2006 ITSM Academy Chosen Again to Provide Post Conference Training at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
April 24, 2006 ITSM Academy is the Third Company Globally to Achieve ITIL Practitioner Support and Restore Content Accreditation
March 2, 2006 ITSM Academy Achieves ITIL Service Manager  Accreditation
February 1, 2006 ITSM Academy Adds  IT Infrastructure Library (ITIL) Practitioner and Trainer to Staff
September 20, 2005 ITSM Academy 2nd US Company to Earn EXIN Accreditation for ITIL Practitioner Release and Control (IPRC) Accreditation
September 10, 2005 ITSM Academy Announces Exciting Addition to Service Catalog – Visible Ops: The Class
August 1, 2005 ITSM Academy Hosts IT Infrastructure Library (ITIL) Author – Brian Johnson
June 29, 2005 ITSM Academy Chosen to Lead Post-Conference Training Session at the IT Service Management Forum (itSMF USA) 2006 Conference and Expo
March 8, 2005 ITSM Academy Contributes to HDI Publication
February 14, 2005 ITSM Academy Earns Accreditation for ITIL Content
November 12, 2004 ITSM Academy Opens New Training Center

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